The New Year is upon us and it is time to perform better than ever in 2020. If you own a business, you need a fresh approach to see more growth. Businesses are all about growth, aren’t they? Being complacent and resting on your laurels does not do you any good. So, what can we do differently this coming year – that is the burning question? Focusing equally on customer support as much as on product quality is the way to go. Because let’s face it, there is always room for improvement when it is a matter of customer service. Giving your customers the best experience with your brand says a lot about your company as a whole. There is a fine line between customer service and customer experience and let’s see what that entails.
Offer more to your customers
The customer service experience for smallbusiness can be greatly improved by prioritizing on the needs of customers. You can do more than what they signed up for. Proper communication is surely a good step but delivering service pro-actively is what customer experience is all about.
For instance, if you are in the retail business and a customer enquires about a certain product, you could send those free samples and also a discount code. This makes a person feel valued and also makes it highly likely for him or her to shop from your store. While customer service is just treating customers well, customer experience is about pampering your customers so that they never forget you or your brand.
Keep your B2B clients engaged
Brands can offer better support by using propercustomer support tools. Especially to foster favorable relationships with other businesses. A good B2B customer service strategy would include sending out personalized goodies to clients as a gesture of good faith. Having healthy ties with your competitors helps you have more of a say in the market. A CRM is a handy tool to work on your email campaigns, particularly during the holidays. Letting your clients know that they matter to you is precisely the point behind this exercise.
Collect valuable feedback
The only way to grow is to keep yourself updated with current trends. The best method is gathering constant feedback from customers and clients alike. By listening to what your audience wants, you can offer awesomehelpdesk customer experience. Giving them what they ask for will work wonders for your brand. The ultimate customer experience is when you get exactly what you ask for and not everyone can do that. If you do succeed, there is a high chance your customers will stay with you for life.
Bring technology into the fold
To deliver customized experiences to every customer individually, you need the top customer support software & ticketing system in the market. Kapture CRM gives you just that.
A single customer support system which you can use to:
- Manage internal and external tickets
- Handle all communications on a single dashboard
- Provide an omni-channel experience to your customers
- Be there for your customers 24/7 via live chat
- Run email & SMS campaigns
- Get detailed reports of all operations
A proper CRM lets you have a proper grip on things. It can keep a record of all conversations with customers which help you cater to them better in the future. You can also know how well you have been doing using reporting metrics. Get a detailed analysis of how much growth your business experiences after a shift in strategy. Also, find out what your next quarter looks like. To make 2020 your year, you need to step up your game, lest you are left behind.