Today, businesses are not merely about good and quality products. Instead, a customer expects a lot from you and hence it is time to switch gears and offer them a remarkable customer expedition.
There are several factors that enhance and define your customer journey. It is essential for you to take into account these factors and channel them correctly.
An ERP system is a single source destination that can help manage all these factors-
A well-designed and functional ERP system can bring you data from back-office, front-office, and also your website. This system is a single source that can guide and provide all necessary details to each and every department.
With this system in place, you can acquire precise customer data that can help you to respond to customers on time and resolve their queries.
A single database that interlinks your internal departments and processes.
Smooth Integration with Web Platform
A slow and inoperative interface can restrict customer traffic on your web platform. The ERP system can integrate your web platform and enhance your customers’ experience. This makes way for increased revenue opportunities for your enterprise.
This integration helps to bring about information transparency within the workplace. A modern and quick interface offers the latest information to your team. They gain clarity about customer requirements and satisfaction.
Inventory Planning and Management
Imagine how excited your customers would be when they receive their deliveries earlier than expected?
Well, they would be pleased with your services. If not early, then you can ensure timely delivery. This is possible only when you have ample control over your inventory.
A smart SAP solution coupled with an ERP system can help you to manage inventory and deliver them on time at the right location. This way, you don’t have to feel sorry for late deliveries.
A Sturdy Grip on Supply Chain
A bird’s eye view of the supply chain allows you to meet changing customer needs. You can channel production and procurement accordingly. The ERP system can assist you to perform operations on time.
Order raw materials, contact vendor, process, produce, package, and then deliver it on time to them. The ERP system offers you improved functionality to manage supply chain and gain control on it.
The system also saves you from unwanted additional costs involved in delayed deliveries.
Quick Response to Customer Problems
Feedbacks make way to several unexplored business opportunities. ERP’s customer relationship module can trace customer activities, communication history, and feedback.
Customers’ history can provide you insights about their behavior, demographic and preferences. This information can be utilized to redefine their purchase journey and eventually increase sales.
A quick follow-up for customers’ queries can help resolve them. They will be relieved to know that they can approach you to resolve issues in the future.
An ERP system can also notify you about the aspects where your customers are unsatisfied with your services. Based on this information you can alter your services and improve them.
Quality Over-The-Counter Experience
Your customers would be less interested in wasting time in the billing queue. Instead, they would check out some new products. The ‘Point of Sale’ module in your ERP system can help avoid this situation.
This module in the system can provide you a barcode scanner. This scanner can make product entry and generate invoices rapidly. Within a few seconds all products are scanned and the invoice is ready.
The system also updates about the inventory status. This way, you can order products in high demand well in advance.
An ERP system allows you to offer multiple payment option to your customers. They can opt for cash, make online payments, or use e-wallets.
You can also offer coupons or seasonal discounts to your regular customers and encourage more purchases.
Predict Demand and Supply
A feature-rich ERP system can provide you in depth details about products, their supplies, and demands. Simultaneously, a SAP customer experience solution can provide you clarity about how to design an effective campaign.
With this combination, you can design a futuristic plan that complies with your customers’ demands.
Avoid last-minute hassles to produce or manage products in demand. This also helps you to stay ahead of your competition.
A smart and tech-savvy solution empowers you to successfully manage and understand more customers. They also help you to retain your customer base and suffice their diverse needs.