In the digital age, having a software-oriented business is as important as having a huge CAPEX to catapult the growth of a business in the initial stage. And here we are talking about the intensely competitive landscape – Taxi Booking service.
Had your online taxi booking app being launched a few years ago, you could have leveraged the prowess of a taxi booking software to differentiate your business from your counterparts. However, in the scenario that we witness today, a well-developed taxi booking software is a means to optimize business operations, while customer satisfaction and experience heavily relies on features of the app.
Now that you know the importance of having an online ride booking software, it is crucial to have knowledge regarding the business ease offered by it. Below is a quick glimpse of how our online app can streamline your business operations by keeping all the stakeholders in mind:
How can our Online Taxi Booking App Bring Productivity to Drivers?
In order to enjoy a great fleet, besides customer convenience, you should weigh drivers’ convenience on the scales equally. However, in the traditional ‘Call ‘n Book’ taxi service, it became complicated for business owners to know about any discrepancies among rider and driver.
When you develop an online taxi booking software, you have access to data as granular as details of every ride, with its duration, the route taken, total fare, customer experience, etc. This data can help you gain insights regarding the performance of each driver, while features such as quest earnings can help you to retain drivers and optimize their performance.
To add to that, several specific driver-centric features such as heat maps, shorter wait windows, and surge prices can make these stakeholders feel their importance within the business model.
Meaning – A happy business is when there are happy service providers and happy customers!
How can our Taxi Booking Software Help in Reducing Customers’ Turnover Rate?
Customers are the key pillars of a business. What makes us say this is the fact that space is heavily crowded with big shot taxi booking apps like Uber. With every business trying to lure consumers, it becomes important to focus on customer-centricity. And remember once the excitement of discounts and deals fade away, it is only your service that can reduce customer attrition rate.
Introduce real-time ride visibility features that take away the calling hassles of riders. Go a step beyond and reimburse them for a ride with an unexpectedly high price. Offer them a one-tap payment convenience. What’s more, is, it offers numerous payment modes. Cut down on the wait times of cabs as you bring aboard more drivers.
All-in-all, focus on aspects that qualify into enhancing your riders’ experience and you do not have to go all fancy with features.
A simple app with apt functionalities is all you need to optimize productivity from your online taxi booking app.
What Does our Online Taxi Booking App have for you in the Kitty?
No business model can be great if it’s complicated from the root itself. With a traditional taxi booking service, there were no records or data of consumers. Hence, business expansion always remained a ‘what if’ question.
Luckily, the very basis of a software is the extraction of data, which can give you an incisive outlook on where your business is heading. With the help of monthly, bi-monthly, quarterly, and yearly report, the number of extant customers, new ones, new drivers, attrition rate, total number of rides taken, etc. can be known.
Such data can turn into actionable insights, when it comes to investing for business expansion, since the app will show the success rate and potential of your online taxi booking business. In addition, poor performance can be known immediately through reviews and ratings from the ends of both – the driver and customer.
On the other hand, development of advanced features for your online taxi booking app can create excitement among your stakeholders and keep the business wheels accelerating.
While there are so many benefits of having an automated ride-hailing software, the key point is, it takes away the setbacks of a conventional taxi-hailing service.
Quite frequently, riders have reported the booking of two drivers automatically for the same route, even in an online taxi booking software. While no stakeholder wishes to pay the cancellation charge, discrepancies in such natural instances could cost you a rider, just because of a glitch in the app.
It is, therefore, crucial to get an app developed from an experienced taxi booking app development company.