PBX System for Offices and Small Businesses


It is widely acknowledged that offices and small businesses are the real avenues for employment generation and future industrial growth. Since communication facilities are critically important for the growth and development of any enterprise, small businesses need advanced phone systems as much as midsize businesses or larger corporations. Traditionally, the high costs for full-fledged PBX systems have made them unaffordable to offices and small businesses.

Identifying this felt need, numerous PBX suppliers have surfaced who offer affordable all-in-one PBX telephone systems for offices and business. Hence, the myth that PBX is a kind of sophisticated phone system that only big corporations can afford has been exploded. Start-ups, small growing firms and even home-based businesses can today enjoy the features and facilities of a PBX.

If you are running a business with 25-40 employees, you might probably be requiring the latest type of communication equipment and services. Your office telephone systems will need connectivity with all the departments of the organization but instead of calling direct, it is best to route through the centralized operator who can facilitate the calling or call routing and this is what the PBX will do.

Normally small businesses may not have more than one or two PSTN lines. So, a PBX will connect the different departments or the employees of the organization by providing the extensions to different locations using the one or two PSTN lines.

The acronym PBX is a phone company abbreviation for Private Branch Exchange. It is a term used to describe an automated system for handling multiple phone lines. Call forwarding, call hold, voicemail, auto attendant, 3-way conferencing are some of the key features of a small office/ business PBX. Voice over Internet Protocol (VoIP) can be an option you can have if you so choose.

A Small Business PBX – A small and medium business PBX is a telephone switching system that manages incoming and outgoing calls for internal users. A small business PBX is connected to the public phone system and automatically routes incoming calls to specific extensions.

IP-Based Business PBX – An IP PBX system can do everything a traditional small business PBX can do and lot more. It performs the switching and connecting of Voice over IP as well as landline calls. A conventional PBX requires two networks – one for data and another for voice whereas an IP PBX system runs on an IP data network by IP phones, which saves costs and minimizes network management.

There are hosted PBX service providers for the small and medium business enterprises at affordable monthly fees and you can avail of many of the sophisticated features of a high end PBX system. There is no need for you to buy and install any hardware at your premises. You need not hire staff to operate the system. All you have to do is to sign with a reliable service provider and they will assume total responsibility.

The Hosted PBX Service Provider owns and runs the PBX at his premise saving the user of all botheration and making the user concentrate freely on his business. Hosted PBX System is a veritable boon for the small business enterprises that do not have the finances and resources to purchase and install a PBX system.

Ali Dino
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