Small Businesses: Website vs. Social Media Profiles


Although having an online presence for your business is a must nowadays, there are many questions to be answered before deciding on how to do it and which platform to use. Which attracts more people websites, social media, or investing in both equally?

Let’s have a look at the pros and cons of each option and how to make the most of it.

Social Media Profiles


Company profiles or pages or social media are easy to set up, and within a few minutes, you can have a fully functioning online presence to build on. Over a billion people use Facebook, Twitter, Instagram, LinkedIn, and other social media platforms. The access to potential customers is unquestionable, and the potential to promote your products or services is endless.


Easy to set up and free

  • Profiles or pages are quick and easy to upload and mostly free of charge.

Global Presence

  • You will have a broader reach due to your info being available to anyone with an account.


  • If you feel like the page isn’t working as expected or you wish to make changes, you can delete the profile instantly or set it to invisible mode.

Branding and Promotion

  • By generating content regularly, you can build on branding, sharing brand values with potential clients that will create a sense of familiarity.


  • You can benefit from customers’ initiative to review the brand and share their experience, using that as a tool to help potential clients feel more comfortable when buying for the first time.



  • The built-in platform allows for limited customization of your page

Lack of Ownership

  • Each site’s terms and conditions regulate content. Promotions must also follow their terms. They can also decide to shut down your page at any given time if the terms and conditions were violated.

Reporting Tools

  • Again, this is regulated on the platform’s terms, so you get the analytics they decide to share, which is regularly less than what you can get with a website.

Open forum

  • You’ll receive a mix of reviews, praises, and complaints that will be displayed on your page. This can become a catch .22 if you don’t monitor the site and tend to have unsatisfied customers.


You want to set up a shop exactly where your potential clients are most active. Keyhole is a great resource to check out, because by using its hashtag analytics. This will tell you which platforms would be the best for you to create pages on, and will give you the best chance of reaching your target demographic.

Building a Website


Creating a company website will give you full control over layout, design, analytics, and content.

As well, studies show that people find companies with websites to be more credible.

Websites offer a wide degree of flexibility; you can use something as simple as WordPress or more complex designs that focus on multimedia marketing and eCommerce. Companies like The Story will help you sort out the best option for your business and can offer orientation of what works in a variety of industries.



  • Websites nowadays can be free to expensive, depending on the budget at hand.


  • As mentioned above, customers tend to place more trust in companies with a website.

Full control

  • You can decide exactly how it looks and what goes on it.

24-hour availability

  • When considering e-commerce, websites can be open 24/7.



  • Time, money, and effort will be required to keep the site updated.


  • Sophisticated designs will require more money and time to ensure functionality.

Marketing efforts

  • Generating traffic to your website will require broader marketing strategies and implementation.

Community Manager

As much as handling social media pages is easy, following up on the right timing for promoting, generating content, and replying to messages takes time. Having a Community Manager might assist in all of these tasks.

Final Thoughts

If you are a small business owner, and you want to succeed at creating a substantial online presence, you need to be thorough in analyzing which option better suits your needs. Either way will allow you to reach a larger audience than what word or mouth or a radio advertisement can do.

However, if able, it is highly recommended to work on a mix of both so you can generate a more personal relationship with clients through social media and still have an online store with a website.

Raj Hirvate
Hi, I'm Raj Hirvate and I am a Tech Blogger from India. I like to post about technology and product reviews to the readers of my blog. Apart from blogging i'm a big Anime fan I Love Watching Naruto, One piece and Death Note.

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