When choosing from an array of Spectrum deals and promotions on offer, most of us will usually consider the speed that we find attractive and go on to placing the order without any further thoughts. However, there are quite a few other things to be considered before signing up, as I would discuss below.
Router and Modem
In order for you to use Spectrum’s internet service, you will need two devices; a modem to convert cable signals into computer-readable signals and a router to distribute Wi-Fi signals through your house.
For all Spectrum internet packages, the modem is included free but there is around a $5 monthly fee for the in-home Wi-Fi router. However, you may be charged a small amount for the modem if you’re signing up for the entry-level plan. Entry-level plans may also use a gateway instead of two separate devices. A gateway is a sort of a combo device that works as a modem and router both.
If you move often and don’t seem to stay with one provider for long, it is recommended that you use the company equipment for the extra monthly charge. This will ensure that you get Spectrum’s technical support 24/7 since their technicians know how to deal with their own devices. On top of that, it really is a hassle and wastage of money to keep buying provider approved equipment every year or so.
Therefore, only if you know that you’ll be a long-term customer with Spectrum and you know how to manage and troubleshoot internet equipment should you go on a buy your own. Just call them up and inform them that you want to buy your own modem and router. You will be provided with a list of compatible routers to choose from according to your internet speed. They will also need your MAC address to switch services to the third party equipment.
New customers signing up with Spectrum services are offered two installation options; professional installation and self-installation if eligible.
Professional Installation is when a technician comes to your house to set up your equipment and make sure the services are working perfectly before he leaves. This will cost you around $50 once, but it would mean that you could just sit back and relax while the technician sets up everything. I would recommend this option especially when you’re getting TV service because setting up the boxes could a little tricky.
Self-installation will cost you only around $10 once, which is great if you’re on a tight budget. Although, I would only recommend it if you’re getting just the internet service. You can have the equipment shipped to you or you can pick it up from a local store nearby and have the service activated as soon as you hook it up.
Unlike most of the providers in the market, Spectrum understands that life is full of unforeseen circumstances. So keeping this in mind Spectrum chooses to have a no-contract policy but offers you a price-lock for the first 12 months. You can make changes to your services or even cancel your services any time, no strings attached.
If you are bound in a contract with another provider, Spectrum can help you with that too. When you sign up with Spectrum you can claim up to $500 to cover any early termination fees you will be required to pay to your current provider upon cancellation of service. It is advisable to confirm this with a Spectrum representative before making any decisions though.
Prices advertised by Spectrum are only for the service and do not include taxes or charges for equipment. Therefore, the final price would be quite different from the one you see on the website. For that matter make sure you confirm everything with the representative before agreeing to sign up to avoid any surprises on the bill.
These are just a few things that you should keep in mind when deciding upon an internet package besides the advertised price. There may be more but these seem to be the most important to me and I totally recommend not overlooking them.