The 21st century is an epoch of going virtual. A large number of enterprises and trading companies are turning to virtual office assistant services to increase their richness and efficiency. Regardless of the unforeseeable demand of the market, enterprises are looking at AI and such types of digital trends as a solution to curve costs and scale up their business development.
Some of the modern technologies that are being used quite often these days are the Ticketing system, Chatbots, Artificial intelligence, and Virtual assistants. However, the success of the enterprise is defined by the capability of the employees, how much they are flexible to adapt to new technology. While the different departments have different views about AI, it is seen the HR department is highly elated to embrace AI. Virtual Assistant Software proved to be a boon for the HR department, as they are being overburdened by work from all sides.
What’s a Virtual Assistant?
A virtual assistant is an individual who delivers a variety of services to entrepreneurs or big companies from a distant location. Employees can access important data and tools virtually while they are not in the office. A virtual office assistant is one of the excellent and friendly software used by big organizations and start-up firms to keep pace with the advanced market. This gives them the required time to improve employee’s interaction, productivity, and engagement.
Instead of answering the same questions again and again or sending the same data, they can focus on planning, discussing, and implementing policies to create a flexible and energetic work environment. The Virtual HR Assistant is designed with the help of HR helpdesk software that mechanizes frequently repeated tasks, sends notifications, manages tickets, and provides in-depth analysis about future evolution. However, with the growth of the virtual assistant industry, many companies provide Virtual HR Assistant Software for a range of services like Social media marketing, Administrative tasks, Data entry and management, Customer support, and many more.
Reasons to Use Virtual HR Assistant Software
There are several reasons for organizations, especially the HR departments, to use this software. Some of them are:
- Recruitment: Recruitment is a new area where AI is busy finding its space. We already knew how the latest employment test tools are helping the organization in the hiring process without sacrificing the quality of the hire. Now, the more advanced way adopted by the HR teams to analyze the candidates’ data is using artificial intelligence-based tools and software. This software helps in delivering insights, trends, and predictions in a short period of time. Also, it allows new employees to understand his/ her responsibilities and to adapt to the work environment easily.
- Reduced Costs: Virtual Assistants helps in saving the money of the business owners and big companies by reducing their overhead costs. Instead of hiring a full-time employee, companies can hire a virtual assistant for a small job. This helps to reduce salaries and operating-costs as they mostly work remotely. By hiring virtual professionals, training costs are also lowered. When a company hires an employee for the first time, they have to invest some of their resources in training them. Whereas companies need not train virtual assistants as they only work on particular tasks that they already excel at.
- Knowledge-based Questions: These questions are related to the policies, rules, and other information specific to the organization. For example, all workers are not suitable for a particular package or a scheme. Instead of cross-checking the details by the HR team, the software could easily do it.
- Increase efficiency by outsourcing non-core tasks: Hiring virtual assistants helps enterprises focus on their core competencies by dealing with tons of non-core activities. Few non-core necessary tasks such as internet research, scheduling meetings, sending emails and newsletters, and data entry are efficiently done by the virtual assistants. It helps to invest time and resources that could be utilized for doing work that needs to be done by the in-office team.
- Improve personal interaction: There are two ways by which help desk and virtual assistant software help in improving personal communication. One way is where employees can freely talk to a machine without fear of getting judged. Another way is where chatbot helps in addressing general queries and personal issues such as family problems of an employee, workplace harassment, toxic behavior of co-workers, and many more which, are generally taken up by the HR team.
- Responsibilities and Requirements: Helpdesk software keeps a track record of every single message. This helps the HR teams to use the information to communicate with their seniors and highlight the issues which make the employees unsatisfied.
Conclusion
It is necessary to hire the right virtual assistant as it not only helps in saving time but money too. For this, companies first need to identify the tasks for which they need to delegate so that they can find a virtual assistant that matches their needs.