Technology is designed to simplify our work and personal life. It speeds up processes and improves the experience. The goal of every business owner is to achieve operational efficiency.
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Today’s’ technology buzzword has turned its focus on the restaurant industry. Operators want to deliver flawless experiences to customers. Technology, therefore, has a positive impact on the restaurant business.
So what are the restaurant technologies that are transforming this industry?
Scheduling Technology
Scheduling employee’s leave and off days manually can be an excruciating process. I mean, ensuring everyone is on the same page is not easy. Technology has changed this narrative with automated Scheduling apps like 7shifts, restaurant365, Push, Jolt, and others. This technology helps restaurant operators to organize their workforce easily. It also reduces labour costs and lets you concentrate on high-priority tasks leading to an efficient workforce.
Scheduling technology helps to create and manage shifts and off request better. It fills employee availability, off and leaves claims, then notifies the employees.
This schedule stays up so that the employee can always check how the shifts look. You can also request shift changes and offs using the app. You can update the schedules in case of changes, thereby enhancing employee’s accountability.
It reports essential information back, giving you the confidence that things are okay. The technology helps to reduce labour costs and improve day-to-day operations, and streamlines the scheduling process.
Virtual reality onboarding
Virtual reality software can be for entertainment and increasing employee efficiency through a simulation program. It creates a computer-generated simulated environment and places the user inside the experience.
This software can offer Chefs, bartenders, and other employees training on operating in an authentic restaurant. It prepares them with the skill and knowledge they need to work. It helps the operators to put all their attention into the business.
Putting a new employee on the floor without proper training can lead to a negative customer experience. You may end up losing customers.
Virtual reality technology can also entertain customers with virtual images of the food they ordered and how it’s prepared. The customer will not be bored waiting for food, making it a good strategy for customer retention.
Self -order Kiosks
Customers love self-service kiosks. This technology is becoming standard across the world because of its convenience and efficiency. A customer browses through the i-menu and places an order at their convenience without involving an employee. There’s also the choice to either swap, add, or remove ingredients.
The order then automatically goes to the kitchen the customer is alerted when ready. This technology is faster and takes the queue out of the restaurant. You only drop in to pick your order.
It increases operational efficiency with targeted up-selling and easy data capture. It is flexible and offers superior customer service, speeds up the order process, and reduces customers’ wait time.
It virtually eliminates incorrect orders and gives your staff time to provide excellent customer service in other ways. Light speed and zivelo are some of the apps that offer modern, sleek self-ordering kiosks.
Social Media Monitoring
Social media presence is significant for the growth of any business. Many people order their food online.
Have a branded app- it makes it faster to place an order. Customers order their food upfront and only drop by to pick their order without any wait plus, the app saves your previous orders making it easy to use
It helps with analyzing social media results by counting mentions and comparing the results with competitors. The results will help you take action.
It also helps you improve customer satisfaction by following up on positive comments and responding to dissatisfied customers before the story gets out of hand.
This technology lets you interact with customers, and through it, you can gauge their satisfaction giving you a chance to handle complaints. Customers will trust you if you regularly interact with them and will listen to future sales pitches.
Delivery only kitchens
The idea is to cook food and only do deliveries instead of allowing customers to dine there.
Building your commercial kitchen takes time and resources. When you rent a commercial kitchen space and do deliveries through apps, you create a real game-change.
The dark kitchens, also known as the delivery only kitchen, here the vendors cook and sell food for deliveries only on apps like deliverer and uber eats.
The apps Personalize menu using I-menu and collect data about ordering habits, demographics, and social engagements. This allows restaurants to provide customized customer experience better.
Conclusion
Restaurant owners should embrace technology in their daily operations. Social media helps create brand awareness.
Self-order is when a person charges for meals upfront and only drops by to pick their orders, reducing time wastage.
Virtual results on boarding helps train employees before releasing them to the restaurant floor, and schedule technology helps avoid burnouts by making accurate shifts. A company like Occupyd has great offers for renting kitchen space for commercial purposes. Embracing technology is not an exception but rather a rule. Don’t be left out, click here for more information.