What Is Mobile Device Management? 10 Tips for Implementation

Today, the proliferation of mobile devices, from smartphones and tablets to laptops, has fundamentally altered how business is conducted. This shift towards a mobile-first workforce offers unparalleled flexibility and productivity gains. However, it can simultaneously introduce various security challenges and operational considerations. Organizations can turn to a critical framework called Mobile Device Management (MDM) to navigate this environment effectively. 

Read on to learn what Mobile Device Management is and ten tips for its proper implementation.  

What is Mobile Device Management? 

Mobile Device Management (MDM) is a type of security software used by IT departments to monitor, manage, and secure employees’ mobile devices deployed across multiple mobile service providers and mobile operating systems. At its core, MDM is an essential component of an enterprise mobility management strategy, providing the necessary tools to enforce corporate policies, secure corporate data, and support the technical aspects of a dispersed device fleet. These tools are typically integrated within a suite of modern workplace services. 

For more information about these modern workplace services, organizations may check reliable resources online to obtain valuable insights into how MDM can be integrated as a digital tool for businesses.  

Tips for a Successful MDM Implementation 

Implementing an MDM solution can be a strategic initiative that requires careful planning and execution. A haphazard rollout can lead to user resistance, technical issues, and security gaps. The following tips can provide a roadmap for a seamless and effective implementation:  

1. Define Clear Objectives and Policies  

Before selecting any software, an organization must articulate what it aims to achieve with MDM. Objectives may include securing email access, protecting customer data, or managing a specific set of approved applications. These goals can directly inform the creation of clear, comprehensive usage policies. It’s also crucial to distinguish between policies for corporate-owned devices and BYOD devices, as the latter require consideration for employee privacy.  

2. Secure Executive and Stakeholder Buy-In  

A successful MDM implementation is an organizational change initiative. Securing sponsorship from executive leadership is vital for securing the necessary budget and championing change across the company. Furthermore, involving stakeholders from key departments such as Human Resources, Legal, and Security can ensure the implemented policies are practical, legally compliant, and aligned with overall business objectives. 

3. Choose the Right MDM Solution  

The market offers various MDM vendors with varying features, scalability, and pricing models. Organizations must conduct thorough due diligence. Some key evaluation criteria should include compatibility with existing infrastructure, support for all required device operating systems like iOS, Android, Windows, ease of use for administrators and end-users, and the robustness of its security feature set.  

4. Develop a Phased Rollout Strategy  

A “big bang” approach, where the MDM solution is pushed to all devices simultaneously, is inherently risky. A phased rollout can significantly mitigate this risk. It’s best to begin with a pilot group comprising IT staff and willing employees from non-critical departments. This group can serve as a testing ground for identifying and resolving technical issues and usability concerns.  

5. Prioritize Transparent User Communication  

A common point of failure for MDM projects is employee pushback, often stemming from privacy concerns or a lack of understanding. Transparency is the antidote. It’s essential to communicate the “why” behind the implementation well in advance. Clearly explaining the benefits for the organization and for the individual user, such as the ability to remotely wipe a personal device if it’s lost, is also crucial.  

6. Provide Comprehensive Training and Support  

Even the most intuitive MDM solution requires an adjustment period. Providing ample training resources for end-users is essential for smooth adoption. This can be instructional videos, step-by-step guides, live webinars, or FAQ documents. Equally important is ensuring the IT help desk is fully trained on the new system and prepared to handle an influx of questions during the initial rollout phases. Proactive support can help prevent frustration and encourage compliance. 

7. Establish a Robust BYOD Agreement  

For organizations permitting Bring Your Own Device (BYOD), a formal and legally sound user agreement is non-negotiable. This document should transparently outline the rights and responsibilities of both the employee and the organization. It must explicitly detail what corporate data and applications the MDM solution will manage, the circumstances under which a remote wipe can be initiated, and the IT department’s level of access to personal information. 

8. Continuously Monitor, Audit, and Adapt  

An MDM implementation isn’t a “set it and forget it” project. The mobile threat landscape and technology evolve constantly. Establishing a routine for continuous monitoring and periodic audits is essential for long-term success. Administrators should also regularly review compliance reports, investigate security anomalies, and assess the effectiveness of existing policies. 

9. Integrate with a Broader Security Ecosystem  

To maximize its effectiveness, an MDM solution shouldn’t operate in a silo. Integration with other enterprise security tools can create a layered defense strategy, often called defense-in-depth. For instance, integrating MDM with a Unified Endpoint Management (UEM) platform allows for managing every endpoint, from desktops to IoT devices, from a single pane of glass. 

10. Plan for Device Lifecycle Management  

A comprehensive MDM strategy encompasses a device’s entire lifecycle, from procurement to retirement. The MDM platform should be leveraged to automate and streamline these processes. This includes automating the initial enrollment and provisioning to get employees up and running quickly. During the device’s usable life, the MDM can manage software updates and configuration changes.  

Conclusion 

Mobile Device Management is a fundamental requirement for any organization leveraging mobile technology. It provides the critical control layer needed to harness the power of a mobile workforce without compromising on security or compliance. By keeping the information mentioned above in mind, businesses can successfully deploy an MDM solution that protects assets and empowers employees.