13 Number in Australia: A Guide for Entrepreneurs

13 Number in Australia: A Guide for Entrepreneurs

Among the few things you need to know about doing business in Australia is the country’s 13 number system and how you can use it to your advantage.

Here is an overview of the basics of the Australian number system, along with some tips on how to use it in your business. So read on to find out more!


The Importance of Customised 13 Numbers for Your Business
How do 13 Numbers work?
How to Get a 13 Number?
Top Features to Power Up Your 13 Number

The Importance of Customised 13 Numbers for Your Business

Customise your business cards with the 13 number system to give you and your customers a professional edge.

13 Numbers for business in Australia are a great way to get your company noticed. They are regulated by the Australian Communications and Media Authority (ACMA). Having a 13 Number will give your business a local presence in Australia and make it easier for customers to call you. 13 Numbers are also a great marketing tool. They can be used to promote special offers and 13-only deals.

You can’t deny the power of 13. With only six digits – 13 followed by four more numbers – these are easy to remember and recall in a snap. They work well for short, punchy names that customers will love because it’s quick enough they won’t have any trouble remembering what your brand is all about.

Imagine how much easier it would be to take control of your incoming calls if you had a 13 number. With features like call overflow, regardless of the caller’s location or which mobile phones have been used – all messages will go straight where you want them.

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With 13 numbers, your business gets a very professional image or becomes a serious player in the industry as callers are greeted with tailored messages. Your calls can also get routed to one of three options: mobile phone, voicemail box or designated line in the office. Customers can leave you messages on this system which will be converted into audio files and sent as attachments by e-mail.

With a customised 13 number, you can now be in touch with client enquiries around the clock. Leading 13 provider Next Telecom offers flexible options like call overflow, voice to email, and even announce calls to avoid missing any customer call.

How do 13 Numbers work?

Toll-free numbers are important for businesses because they can be used anywhere, regardless of geography. Inbound calls enter the network, and then a search is conducted by looking at options available to find out which routing strategy will apply (based on location). Once it is established, the call will be redirected to the correct destination. This process happens rapidly.

How to Get a 13 Number?

13 numbers are special phone numbers that allow customers to reach you directly, without incurring any long-distance charges. 13 numbers are also known as “local rate numbers” or “freephone numbers.”

To get a 13 inbound number for your business, you will need to contact your phone service provider and request one. For Next Telecom, for example, you will be given a list of available inbound numbers from which you can choose a fixed line or toll-free number that appeals to you. You may also opt for a business phone number that spells out your brand name or related term, provided that the virtual phone number is still available.

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Once you have your 13 number, Next Telecom will active it quickly so you can start using it.

The call cost is divided between the business and the caller. Incoming calls from a fixed line in Australia are charged a standard local rate, whereas mobile rates vary.

Depending on your needs, you can get additional inbound numbers. A reputable service provider or mobile phone carrier can help you set up your new 13 number that will complement your business.

Top Features to Power Up Your 13 Number

These features will make your call handling process much easier:

Call Recording

This built-in feature allows you to record all inbound calls and play them back on any number, whether it be your own or an assigned one. This helps manage client disputes, train customer support staff, and validate orders.

Call Reporting

With this feature, you can see where a local call is coming from and when it comes in. This gives insight into how much time is spent on different types of marketing campaigns, as well as what’s most effective for attracting potential customers.

Smart Routing

This feature allows you to choose the best route for your calls based on what time it is and where they’re coming from. You’ll also have options like splitting up conversations between teams or places.

For a superb customer experience, add other inbound services like call forwarding and live answering service.


It is truly important to have a 13 number if you’re running a business in Australia. It’s the best way to ensure that your customers can reach you easily and that they know that your business is legitimate. And don’t forget to work with the best service provider that offers all essential features and options to power up your customised 13 number, so it really represents your brand.

Ganesh Kolekar is a graduate and geek. He is the man behind keeping the quality of the posts and manages the content part on the website.

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