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Change is inevitable, and thus adaptability is a critical factor to survival. The COVID-19 pandemic and its subsequent lockdowns are a perfect example of how businesses have to adapt to current and unpredictable events that lay ahead.
Information Technology Infrastructure Library or ITIL is a framework that helps businesses plan, manage, and execute their IT services. The framework can either be used to improve existing business operations or transform them into more service-oriented ones.
IT structures are essential to the overall functionality of a business. It integrates crucial business aspects such as customers, employees, projects, and budgets. IT services create dynamic and efficient workflow and information flow processes.
The ITIL framework greatly assists businesses in conducting precise and adequate problem management, which radically reduces services costs and eliminates the possibility of disruptions and delays. You can find this software at https://www.servicenow.com/products/itsm/what-is-problem-management.html.
Here are five expert tips on successfully implementing ITIL in your business.
Build Capacity
Before you implement an ITIL framework, you must first determine the project scope and establish the person responsible for the implementation. The project scope will determine the key features, principles, and knowledge needed to implement the framework successfully.
The scope will further expose missing links where human capital and customization capacity development is highly critical, thus creating a clear and decisive starting point.
Conduct A Gap Analysis
A gap analysis will reveal the areas where the organization is lacking. It will also determine whether business functions need more or less investment. Therefore, it aligns business resources with its key goals and objectives.
Businesses can compare the organization’s actual performance with its desired performance or its competitors’ performance.
Train Your Staff
The ITIL framework is not difficult to implement. However, failure to equip your staff with the theoretical knowledge of the system may cause unwanted errors and delays. The training will enhance the competency and efficiency of the team, reduce costs and improve customer satisfaction.
A trained workforce will thus generate a greater return on investment (ROI) and build the business’s capacity to expand its services.
Delegate Roles And Responsibilities
A great system is essentially worthless with a good team of implementers. Once you have trained your staff, you will have to choose the project leaders, monitors, and evaluators. These people will be responsible for the smooth execution of the framework and identifying and communicating the areas of success and failure.
A team of a capable process manager, execution staff, and project manager will be sufficient for the initial roll-out of the framework. You may also hire an external evaluator to monitor the framework’s results independently constantly.
Draft An Implementation Roadmap
The purpose of an implementation roadmap is to lay out a step-by-step guide on how organizations should implement the framework from start to finish. Similarly to the project scope, the roadmap will overview the steps needed to complete the project.
The roadmap should be more informative than the scope. It should assign the recommended time frames for each step according to their priority. The roadmap should focus on achieving the high-priority and easy win steps first before progressing to more complex aspects of the project.
Implementing the ITIL framework brings about considerable change and improvement to business services. In addition to improving the business’s IT functions, it will also create a more lean and risk-averse way of doing business.
