If you have a business, then you must be aware that time is money. Delegating some of the work to a virtual receptionist will free up some of your valuable time that you might use to focus on something more important. Hiring a virtual receptionist is one of the best investments to your company as it gives you the provision to use the otherwise limited time to grow your business! Having a receptionist can be a costly affair. So, a virtual receptionist is a way to go. It is more flexible and economical than a receptionist.
After hiring a virtual receptionist, you do not have to spend tons of time attending to phone calls. The virtual receptionist can do that for you while you opt for the tasks you enjoy. Get the Best Virtual Receptionists and focus on the growing importance of building your brand!
Benefits of having a virtual receptionist
You might think that hiring a virtual receptionist will cost you a lot of money. However, it is more economical than a front desk receptionist. There are several tasks that you can outsource to a virtual receptionist for a lesser fee. This is especially good as there is a good range of benefits for getting a virtual assistant. Some of them are as follows.
24/7 availability
When you come to the office, you might be bombarded with a plethora of phone calls and voice messages. That is a stressful way to begin your day. A receptionist will also work only during the set hours, which means that no one will be available to answer the calls at night. This would mean that you would have a lot of messages when you begin your day at the office. Hiring a virtual receptionist would decrease the problem as they are available 24/7. Now, you would be able to determine which calls can wait and which are more urgent.
No additional cost for training
If you hire a receptionist, there is a lot of cost and time consumed on training your receptionist. You will also have to review resumes, interview the candidates and train them. If the employee resigns, then you have to repeat the process over again. This takes a lot of time, effort and money. What if you get someone who is already trained, relieving you of the effort and time? A team of virtual receptionists does just that.
The language will not be a barrier
Globalization is a serious thing nowadays. Your customers and clients might speak a different language. Finding a bilingual receptionist can be a very expensive endeavor, let alone one that speaks more than two languages. Having a virtual receptionist might solve all your problems in this case. A phone answering service provides you with a myriad of opportunities as they can associate and talk with your foreign clients.
More cost-effective
The average cost of a receptionist is around $28,000 a year. You will also have to pay benefits and vacation days. If you opt for a virtual receptionist, you will save more money. It is a phone answering service, which means that you can pay less by the hour and do not have to be concerned about the benefits and vacation days.
No more automated message systems
Virtual receptionists can be available 24/7. One of the best ways to increase your brand visibility is by providing effective customer care services. A receptionist works only for a set period. A virtual receptionist, however, can work throughout the day. Your clients would be happy to speak to a real person, even after work hours. This increases the liability of your brand and makes your company more visible, where the customers keep coming back for more.
Distraction-free environment
Working in a noisy office can make the receptionist not get what the client is saying over the phone. This can lead to miscommunication which can be troublesome in the long run. Hiring a virtual receptionist will solve this problem as they work in a distraction-free area, thus, being able to hear the calls of the clients and customers more clearly.
Stress-free
What happens if your receptionist gets sick and takes some days off? How would you handle the phone calls when they are on vacation leave? Finding a substitution can be draining and stressful. In the case of a virtual receptionist, you do not have to worry about it. If the person takes a leave, the company they are working for will find a substitute for you.
Get messages on your off-time
Having a business can be very stressful at times. This means that you might hesitate to take some time off from the bustling life. If you want, a virtual receptionist can forward the important messages to you, even during your off-time.
No overhead cost
A virtual receptionist works remotely. This means that you do not have to worry about overhead costs like desks, chairs, computers and other office supplies. A virtual receptionist already has their workspace and that could save you a lot of money.
Webchat services
The internet is a very popular option nowadays. With the immense availability of the internet, webchat services have a lot of potentials. A front desk receptionist might become overwhelmed while handling different phone calls and multiple webchats. A phone answering service, however, will delegate them to a team of virtual receptionists, who will work together to get the job done.
Final Take
If your time and energy are being hampered by a plethora of phone calls and messages, then it might be a good option to hire a virtual receptionist. It is cheaper and more convenient.