Customer service is one of those areas that businesses are continually lacking. In an ideal world, no customer would ever need your assistance at any point during the transaction. We don’t live in a perfect world, so you must be able to connect with your customers. How many sales are you missing out on because customers can’t reach out to you? Every time a customer has an unanswered question, you risk losing a sale. Why would you risk losing sales when the solution is so simple?
Is there a low-cost solution to operating a call center?
You might think that operating a call center requires you to put up thousands of dollars for software. The fact is, you don’t need to spend a single cent on software. That’s right; you don’t have to dip into your funds at all to have an operating call center that can handle all of your customer’s concerns. How can that be? Well, there’s a free, open-source solution called Vicidial. You see, Vicidial handles everything for you. All you need to do is, install the software onto a server and add a VOIP provider, and that’s it. If you do those two things, you’ll be able to send and receive calls at a fraction of what it costs to run a typical call center.
Can your customer service agents work from home using Vicidial?
That’s what’s so cool about Vici dial installation; your workers can use their home internet connection to answer calls. You give your workers access to the software on the server, and the calls are placed over the internet. You can both send and receive calls no matter where the person on the other end is calling from. Since everything is done on the internet, the prices are super low. The old days of having to pay an arm and a leg for call center software and the calls themselves are long gone. Almost every business out there can afford not only to operate a call center but also to keep it staffed full of operators who are willing to do whatever it takes to satisfy the needs of your customers.
Every call is important. Period.
Start acting as if your business cares about your customers by making sure you’re there to solve their problems. If there is no connection between you and your customers, then your’ e missing out. What happens if the customer wants to square something away before making a purchase and not there to help them out? What will happen? The customer will decide not to buy. Make no mistake about it; customers have plenty of places to spend their money. You aren’t the only business, and they will go to whoever takes their needs seriously. The way that you convey to the customer that the transaction is important to you is by making sure you’re available to answer any of the questions that they have.
Go the open source route and save yourself from a lot of headaches
You don’t realize it now, but going the open-source route is the way to go. If you buy software from a company, you’ll have to keep going back to them to fix all of the problems. You don’t have to do that when it comes to open-source software. Since the software is used by people all over the world, there are free solutions to most of the problems that you encounter. It only takes a little tweaking, and your’ e ready to go if a problem does arise. If you were to go with another solution to run your call center, you’d have to spend all kinds of money to modify it and fix it.
They’ve got questions, and you’ve got answers
Connect the questions to the answers, and you’ve got the recipe for success. The recipe for success is as straightforward as it can be. By answering the questions your customers have, you are setting your business up to succeed. It’s all about creating the human connection and ensuring that potential customers know that you value their business. When you fulfill the customer’s needs, you have someone who will buy from you for the rest of their lives. Trust is earned, and you will gain their trust by providing them with the type of help that only operating a call center can deliver.
