A user manual denotes a self-help guide that can give you step-by-step instructions on how you can better use your products or services, and cope with emerging challenges. In essence, this document encompasses standards as well as guidelines, troubleshooting instructions, installation processes, disclaimers, and much other important information that may help you solve problems on your own. However, generating a well-written user manual can be a challenge. As such, here is a guide to help you create the best user manual online.
- Try to ensure it’s straightforward
A user manual that’s filled with technical jargon can be frustrating, especially for your clients. The crux to developing online how-to guides is to produce them as similarly and straightforwardly as possible. Additionally, for simplicity, you should endeavor to get the fundamental things right. For instance, you need to:
Ensure the paragraphs are short and to the point
- Use numbered lists
- Use bullet points to ensure your content is easy to follow
- Add a glossary section and the end of your manual to explicate all technical terms you’ve used in your contents.
- Ensure your user manual is easy to search and navigate
Two of the most important features that can make or break the customer experience are search ability and navigation. To create user manual online, you may need to generate multiple pages as well as articles, which might be time-consumers, especially for the end user to go through your entire guide to grasp a piece of information. As such, it’s important to ensure that your user manual guide is not only highly searchable but also well-structured, thus helping to save a lot of time for your customers. The structure of your manual is also equally pivotal in fostering a positive experience for your customers. That said, you should endeavor to design a home page that provides a summary of everything contained in your manual.
- Try to collect feedback from customers
Collecting feedback is important to apprehend whether your user manual is aiding customers solve problems. As such, using feedback forms as well as surveys can help you find out whether your user manual is effective in terms of assisting customers solve problems. Importantly, when creating your user manual, don’t forget to include a feedback form at the bottom of each article with a simple Yes or No question for customers to respond to whether they find the user manual helpful.
- Try to make your user manual easily accessible across devices
One of the key factors that shape user manual success is mobile responsiveness. Recent studies also reveal that approximately two-thirds of the world’s populations are mobile phone users. Consequently, this is reason enough to realize how important it is for your manual to offer a steady problem-solving experience on mobile apparatuses. With a mobile-friendly user manual, your customers will be able to solve problems on the go in real time.
Conclusion
If you plan to create user manual online that can help your customers solve problems with ease, consider going through the above guide to understanding what you need to do
produce an impressive user manual.
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