Did you know that in 2017, 42% of orders for food delivery in the country were made through mobile devices and digital platforms?
This statistic reveals a very interesting fact, mainly in relation to the behavior of consumers, who, in this type of experience, are looking for increasingly practical and effective on-demand delivery software.
The constant use of mobile technologies, such as smartphones or tablets, brought new challenges to the market: how to adapt. This, of course, without calling into question the quality already offered by the establishment of on-demand delivery from outside the home.
This is the case of the delivery service, which has gained strength since the 1980s with the massive emergence of fast food chains in several countries.
According to Abrasel (Brazilian Association of Bars and Restaurants), the delivery segment was one of the fastest growing in recent years, earning $10 billion in 2017 alone. With this, many managers of establishments such as restaurants, bars or snack bars, perceived a very valuable bias to invest in: on-demand home delivery.
If you, who run a food business outside the home, still have doubts about how to proceed with the delivery service, or already have it but want to improve it, be sure to follow our post. Here we go?
What you will read in this blog
- Pay attention to technological resources
- Why invest in a management application?
- You can also bet on a website!
- The important thing is to think about business automation!
Pay attention to technological resources
It is certain that, if we are talking about mobile and technological devices, the investment will be in this sense. Does this mean that the more traditional way of ordering services at home should be left completely behind? Not necessarily. The purpose here is just to raise the bar of experience.
In other words, each step will be carefully evaluated. For this reason, it is essential to offer a quality delivery service both to retain new consumers and to please already consolidated customers.
So, why not invest in an on-demand delivery app – more precisely in business automation -, which optimizes processes and even reduces costs for managers and leaders in the area?
Why invest in a management application?
Culturally, when we talk about on-demand deliveries at home, we are still used to the following scenario: the consumer contacts the restaurant by making a call or sending the order in some messaging application. That done, just pick up the product at the address indicated (at work or at the door of the house) and pay the courier for the service. Right?
From the point of view of the entrepreneur, the process, although not very vulnerable to errors, takes a certain amount of time to be carried out. For example, between calling or viewing the message with the order, there is the time for the attendant to note the order and forward it to the team responsible for the preparation.
Ideally, the entire process is integrated to minimize customer waiting time, avoid ordering errors and still provide a differentiated consumer experience such as the on-demand fuel delivery solution, for example.
Through any delivery app, it is possible for the leader or manager to provide their customers with a delivery app to request home deliveries, or in the “GoTo” mode, in which the consumer only picks up the product at the establishment.
Thus, the customer having access to the menu can place the order with the possibility of personalizing it, making the payment online or by credit and/or debit card, with the sending of the copy of the order and the payment slip by registered email.
On-demand delivery application improves the process, taking the customer experience to another level.
The order, once confirmed, is automatically sent to the preparation team, preparing the order in a timely manner. In return, the consumer is given an estimate for delivery allowing the status of the order to be monitored (if it has already been delivered, etc.).
It is worth mentioning that, upon payment, coupons and payment receipts are sent directly to the email registered by customers.
You can also bet on a website!
Another option to invest in on-demand delivery is a website that facilitates the management of orders and deliveries.
The strategy comes close to the solution through the application: the manager makes the menu available to the consumer, in addition to payment methods (such as credit cards, debit cards, food vouchers, etc.) and delivery tracking. In this way, a customizable consumer experience is also possible.
The important thing is to think about business automation!
Whatever the tool used for the delivery management of your establishment, the important thing is to keep in mind the importance of the assertiveness of the process. Therefore, relying on technologies from a company with market expertise, such as Teknisa, guarantees several benefits such as:
- Improvement of the customer experience;
- Customization of orders;
- Ease of payment process;
- Reduction in waiting time for receipt of orders;
- Increase in satisfaction with your bar, restaurant or snack bar.
If you are looking for on-demand fuel delivery app development, get in touch with the team. The team is ready for a relaxed chat about how to leverage sales in your business.
